An Airbnb customer claims the company refused to rebook her Los Angeles stay amid raging wildfires that spread due to extreme winds, causing historic destruction of homes and displacing tens of thousands of people. According to the Silicon Valley giant, the wildfires raging throughout Los Angeles are not a “major disruptive event.” The post prompted many to share their own Airbnb horror stories.
“Thank you Airbnb,” X user Ana Mostarac sarcastically wrote in a Wednesday post, sharing a message she received from Airbnb informing her that her cancelation “is not covered” under the company’s “Major Disruptive Events Policy.”
Thank you Airbnb pic.twitter.com/4BeL26L8Yj
— Ana Mostarac (@anammostarac) January 8, 2025
“To clarify, I called Airbnb to request help with rebooking accommodations farther from the danger zone. As always, their policies failed to account for context,” Mostarac wrote in a follow-up X post.
“The fires keep getting worse, and unfortunately, many others are probably stuck explaining bushfires to someone in another country right about now,” she added.
To clarify, I called Airbnb to request help with rebooking accommodations farther from the danger zone. As always, their policies failed to account for context. The fires keep getting worse, and unfortunately, many others are probably stuck explaining bushfires to someone in…
— Ana Mostarac (@anammostarac) January 8, 2025
Airbnb was then blasted in the comment section by social media users. […]
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